You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
We offer returns under the following conditions:
Return Window: Items can be returned within 30 days of delivery.
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.
To start a return, please follow these steps:
Step 1. Contact Customer Service: Email support@yamiralondon.co.uk with your order number, reason for return, and any supporting photos if applicable.
Step 2. Receive Return Authorization: Our team will respond and provide a return authorization and detailed instructions.
Step 3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
Step 4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or by us if defective or incorrect.
Processing Time: Approved refunds will be processed to your original payment method within 5 days. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@yamiralondon.co.uk.
We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.
Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours.
Incorrect Product: If you receive an incorrect item (incorrect size or incorrect item), please contact us, and we’ll cover the return shipping and send you the correct item promptly.
Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.
Please send us an email at support@yamiralondon.co.uk so we can help you with returning your item(s).
Shop Name: Yamira London
Company Name: Jansen Sales & Marketing
Company Address: Mutsestraat 11, 4641SJ, Ossendrecht, Nederland
Company Registration Number: 88126072
Contact Details
Email: support@yamiralondon.co.uk
Phone: +44 7727633247
Estimated Response Time: 30 minutes - 24 hours
Business Hours:
Monday to Sunday: 10:00 - 17:00 (GMT)